FAQ
SHOPPING INFORMATION
Delivery charges foraWhat products does Black Panther sell? orders from the Online Shop?
We sell premium solar and inverter-powered home appliances and gadgets, including TVs, refrigerators, air conditioners, fans, solar generators, power banks, lighting systems, and other energy-efficient solutions.
Are all products original Black Panther brand?
Yes. All products sold on BlackPanther.com.ng are 100% genuine Black Panther products, sourced directly to ensure quality and reliability.
Are your appliances compatible with solar and inverter systems?
Yes. Our products are designed and optimized to work efficiently with solar and inverter power systems, making them ideal for Nigerian homes.
Do you deliver nationwide in Nigeria?
Yes. We offer nationwide delivery to all states across Nigeria.
How long does delivery take?
Delivery timelines depend on your location. Orders are typically delivered within 2–7 business days after payment confirmation.
Can I track my order?
Yes. Once your order is processed, you’ll receive tracking details to monitor your delivery status.
Do your products come with warranty?
Yes. All Black Panther products come with a manufacturer’s warranty, subject to product type and terms.
What if I receive a faulty or damaged product?
If you receive a faulty or damaged item, please contact our support team immediately. We’ll guide you through the return or replacement process according to our warranty policy.
Can I cancel or modify my order after placing it?
Order changes or cancellations are only possible before the order has been shipped. Please contact support as soon as possible.
PAYMENT INFORMATION
We accept secure online payments via debit cards, bank transfers, and other supported payment gateways available at checkout.
Yes. Our website uses secure, encrypted payment systems to protect your personal and financial information.
Currently, we do not offer pay-on-delivery. All orders must be paid for online before processing.
Yes. Once your payment is successful, you’ll receive an order confirmation email with your purchase details.
If your payment fails, please try again or use an alternative payment method. If the issue persists, contact our support team for assistance.
No. All prices displayed on our website are transparent. Any applicable delivery fees will be clearly shown before checkout.
Refunds are processed according to our Returns & Refund Policy, subject to eligibility and product condition.
If you can’t find the answer you’re looking for, our support team is happy to assist.
