1. Overview

At Black Panther, customer satisfaction is important to us. If you are not fully satisfied with your purchase, this Returns & Refund Policy outlines the conditions under which returns and refunds may be processed.

By making a purchase on our website, you agree to the terms below.

2. Return Eligibility

You may request a return if:

• The item was delivered damaged or defective

• You received the wrong product

• The product has a verified manufacturing fault

To be eligible for return:

• The request must be made within 7 days of delivery

• The item must be unused and in its original packaging

• All accessories, manuals, and components must be included

• Proof of purchase must be provided

We reserve the right to inspect all returned items before approval.

3. Non-Returnable Items

The following items are not eligible for return unless proven defective:

• Installed solar systems

• Customized or special-order products

• Products damaged due to misuse or improper installation

• Items without original packaging

• Clearance or discounted items (if stated as final sale)

4. Return Process

To initiate a return:

1. Contact our customer support team at supp0rt@blackpanther.co.ng

2. Provide your order number and reason for return.

3. Attach photos or videos if the item is damaged or defective.

4. Wait for return approval before sending the item back.

Returns sent without prior approval may not be accepted.

5. Refunds

Once your returned item is received and inspected:

• Approved refunds will be processed within 14 working days.

• Refunds will be issued to the original payment method.

• Processing time may vary depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

If you received a defective or incorrect product, we may offer:

• A replacement

• Store credit

• A full or partial refund

Replacement is subject to product availability.

7. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the error was from our side.

• We recommend using a trackable shipping service.

• Black Panther is not responsible for lost return shipments.

8. Damaged or Faulty Products

If your product arrives damaged:

• Notify us within 48 hours of delivery.

• Provide clear photos or videos as evidence.

Failure to report within this timeframe may affect eligibility.

9. Installation-Related Issues

For products requiring installation:

• Damage caused by improper installation is not covered.

• Installation must follow manufacturer guidelines.

• Technical inspection may be required before approval.

10. Contact Us

For returns or refund inquiries contact us