1. Overview

Black Panther is committed to delivering your orders safely and on time. This Shipping Policy outlines how shipping rates are calculated, delivery timelines, and related terms.

By placing an order on our website, you agree to the terms below.

2. Shipping Coverage

We currently deliver nationwide.

For remote or hard-to-reach areas, additional delivery time or charges may apply.

3. Shipping Rates

Shipping costs are calculated based on:

• Delivery location

• Product weight and size

• Order value

• Type of product (standard item or heavy equipment)

Shipping fees will be displayed at checkout before payment is completed.

For large items such as solar panels, inverters, refrigerators, or bulk orders, custom delivery charges may apply.

4. Delivery Timeframes

Estimated delivery times:

• Major Cities: 1–3 business days

• Other Locations: 3–7 business days

• Large Solar Installations: Scheduled separately

Delivery times are estimates and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• High order volume

We are not responsible for delays beyond our control.

5. Order Processing Time

Orders are typically processed within 24–48 hours after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

6. Order Tracking

Once your order is shipped:

• You may receive a tracking number.

• Updates will be sent via email or SMS.

If you do not receive tracking information within the expected timeframe, please contact our support team.

7. Delivery Requirements

To ensure smooth delivery:

• Provide accurate contact details and address.

• Ensure someone is available to receive the package.

• For heavy items, ensure access for delivery vehicles.

Failed delivery attempts due to incorrect information may result in additional charges.

8. Inspection Upon Delivery

Customers are advised to:

• Inspect items immediately upon delivery.

• Report any visible damage within 48 hours.

Claims reported after this period may not be eligible for resolution.

9. Risk of Loss

Risk of loss or damage passes to the customer once the product has been delivered and signed for (where applicable).

10. Installation Deliveries

For solar systems or appliances requiring installation:

• Delivery date may differ from installation date.

• Installation appointments will be scheduled separately.

• Additional logistics charges may apply depending on site conditions.

11. Shipping Restrictions

We reserve the right to:

• Refuse delivery to unsafe or inaccessible locations

• Cancel orders due to logistics limitations

• Adjust shipping rates if incorrect charges were calculated

Customers will be notified before any changes are made.